Enjoy a 10% discount on your next reservation with us.

Legal advice

Last updated: August 2025

Welcome to the Legal Notice of ROOM00 HOSTELS & HOTELS, S.L.U. (hereinafter “Room00 Group”). We thank you for visiting us. In order to make browsing the Website satisfactory and to comply with criteria of clarity, simplicity and transparency, we have drafted this Legal Notice in the simplest possible way. Access to and browsing of the Website, or the mere use of the services offered through it, implies the express and full acceptance of the Privacy Policy and the Cookies Policy, regarding the purposes of the processing of data that you as a user (hereinafter the “User” or “Users”) provide to us. Likewise, it is informed that access to and use of the Website is free of charge, without prejudice to the cost of connection that may be applied through the corresponding telecommunications network.

IDENTIFICATION DATA

• ROOM00 HOSTELS & HOTELS, S.L.U.
• Tax ID: B87637575
• Registered address: CALLE PALERMO, 44. 28043, MADRID
• Contact: DPO@room00group.com

TERMS OF USE

Access to and use of this Website grants you the status of User, who, by browsing it, fully, expressly and without reservation accepts all the clauses of this legal notice, so please read it carefully. The information contained on the Room00 Group website relates to the services and activities it carries out and should be considered introductory information for the User accessing it.

The User, by accessing the Room00 Group website, undertakes to use it in full compliance with applicable laws and uses of trade, and shall be liable to Room00 Group or third parties for any damages that may arise as a result of non-compliance with this obligation. At any time, Room00 Group may unilaterally modify, without prior notice, the presentation and/or configuration of the Website, as well as the services and content provided, so it is recommended to read it each time the User accesses it.

GENERAL USER OBLIGATIONS

The User undertakes to make proper use of this website, its services and content, without violating fundamental rights, current legislation, good faith, generally accepted uses or public order. Any use for illegal purposes or purposes that violate the rights of Room00 Group and/or third parties is prohibited.

The User, by accessing this Website, expressly undertakes to:

Not perform any action intended to damage, block, destroy, overload, temporarily or permanently, the functionalities, tools, content and/or infrastructure of the website, in a way that prevents its normal use.

Not use any of the materials and information contained on this Website for unlawful purposes and those expressly prohibited in these clauses, as well as in any specific conditions established for certain applications and/or utilities that are contrary to the rights and interests of Room00 Group and/or third parties.

Not perform any action that in any way undermines the reputation of Room00 Group or third parties, or constitutes unlawful, misleading or unfair advertising, and in general unfair competition.

Not introduce viruses or other physical or electronic elements that may damage or prevent the normal operation of the network, system or computer equipment of Room00 Group or third parties, or that may damage electronic documents and files stored on such equipment.

The User shall be liable for all damages of any nature that Room00 Group or any third party may suffer as a result of breach of any of the obligations set out in this Legal Notice or by law in relation to access and/or use of the Website.

INTELLECTUAL PROPERTY

Room00 Group, itself or as assignee, is the owner of the intellectual and industrial property rights of this Website domain, as well as all or part of the content appearing therein, including, but not limited to, all elements that make up the visual appearance, graphic design and other sensory stimuli of the web pages forming the Website – look and feel –, trademarks, logos, trade names, texts, reviews and comments, images, graphics, designs, sounds, databases, programs, flowcharts, presentation, navigation architecture and source code of the web pages.

Unless expressly authorized by Room00 Group, reproduction, distribution, transformation and public communication, including making available, of all or part of the content of this website is expressly prohibited.

The User undertakes to respect the intellectual and industrial property rights owned by Room00 Group, acknowledging that infringement of any of these rights may be considered a criminal offense under Spanish law in Articles 270 et seq. of the Penal Code.

PROCEDURE IN CASE OF INTELLECTUAL PROPERTY INFRINGEMENT

If any User or third party considers that any of the contents have been introduced into the Website in violation of their intellectual property rights, they are requested to immediately notify Room00 Group, by writing to Calle Palermo, 44 (C.P. 28043), Madrid or to the email address DPO@room00group.com, providing complete and precise details of their data and the allegedly infringed intellectual property rights.

LIABILITY

Room00 Group cannot guarantee absolute invulnerability of its security systems, and therefore excludes any liability for damages of any nature that may be due to the presence of computer viruses or other elements that may cause alterations or errors in computer systems (software and hardware), electronic documents and files of the User or any third party. Users are informed that the use of electronic data transmission systems and email does not offer absolute security guarantees, as is also the case with damages arising from interruptions, outages, absence or defects in telecommunications. The User and Room00 Group mutually release each other from any liability arising from events such as non-receipt or delay thereof, errors or interception of communications.

LINKS

The function of links that may appear on this site is solely to inform the User about the existence of other sources of information where they can expand or complete the data provided on this site.

In no case is Room00 Group responsible for the results obtained through such links.

Therefore, Room00 Group assumes no responsibility for content linked from its Website, nor does it guarantee the absence of viruses or other elements that may cause alterations in computer systems (hardware and software), documents or files of the User, excluding any liability for damages of any kind caused to the User for this reason.

If any User or third party considers that the content or services provided by linked pages are illegal, violate constitutional values or principles, or infringe rights or interests of the User or a third party, they are requested to immediately notify Room00 Group by writing to Calle Palermo, 44 C.P. 28043, Madrid or to the email address DPO@room00group.com

JURISDICTION AND APPLICABLE LAW

ROOM00 and the User, expressly waiving any other jurisdiction, submit for any dispute arising from access to or use of this Website to the Courts and Tribunals of the city of Madrid (Spain).

These conditions shall be governed by Spanish law, which shall apply in matters not provided for in these conditions regarding interpretation, validity and execution.

Reservation Phone +34 910 88 93 92

E-mail:booking@letohletoh.com

LETOH LETOH - Gran Vía

Calle de Leganitos, 41
28013, Madrid - Spain

+34 913 93 33 33

granvia@letohletoh.com

LETOH LETOH - San Sebastián

Calle Matia, 18
20008, San Sebastián - Spain

LETOH LETOH - Bilbao

Calle del Correo, 15
48005, Bilbao - Spain

LETOH LETOH - Sevilla

Calle Rioja, 15
41001, Sevilla - Spain

LETOH LETOH - Oporto

R. de São João 69
4050-593, Oporto - Portugal

LETOH LETOH - Lisboa

Rua Santa Justa
1100-48, Lisboa - Portugal

LETOH LETOH - Málaga

Calle Santa María, 15
29015, Málaga - Spain